About us

Last updated: 4 June 2026  |  Effective: 4 June 2026

Lamindy (www.lamindy.com) is operated by Vibrant Sellers Pty Ltd ABN: 47 374 489 747, an Australian proprietary limited company headquartered in Brisbane, Queensland, Australia. Trading as "Lamindy", we operate an e-commerce store that ships products to customers primarily in the United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, emails, or customer service channels. It applies to all users worldwide.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you are located in the United States, the European Union, or Canada, additional regional rights apply as set out in Section 7 below.

1. Information we collect

Directly provided by you

• Full name and contact details (email address, phone number)
• Shipping and billing addresses
• Payment information - processed securely via Stripe; we never store full card numbers or CVV codes
• Order history and transaction records
• Customer support communications
• Product reviews and feedback
• Newsletter and marketing preferences

Automatically collected

• IP address, browser type, device type, and operating system
• Referring website and pages visited on our site
• Browsing behaviour and interaction data on lamindy.com
• Cookie data (see Section 6 for cookie details)

From third parties

• Fraud prevention signals from payment processors (e.g. Stripe)
• Delivery status and logistics information from shipping partners
• Basic profile information if you choose to log in via a social media account

2. How we use your information

Operations

• To fulfil and ship your orders
• To process payments and refunds
• To manage your account and provide customer support
• To send order confirmations and shipping updates

Improvement

• To analyse usage patterns and improve site performance
• To diagnose technical issues and fix bugs
• To test new features and optimise the checkout experience

Marketing and advertising

• To send newsletters and promotional recommendations (with clear opt-out options in every email)
• To run retargeting advertisements on platforms such as Meta (Facebook/Instagram) and Google

Note: We rely on your consent for marketing emails and for non-essential cookies. You may withdraw consent at any time.

Legal and safety

• To detect and prevent fraud
• To enforce our Terms of Service
• To comply with applicable legal or governmental obligations
  

3. Data sharing

We do not sell your personal information

Your personal data is never sold to third parties. We share data only in the following limited circumstances:

• Operational service providers bound by confidentiality agreements - including Stripe (payments), Shopify (e-commerce platform), Google Analytics (analytics), Meta Pixel (advertising), shipping carriers, and Zendesk (customer support)
  
  
• Legal compliance - where required by law, court order, or regulatory authority
  
  
• Business transfers - in the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity; we will notify you before your data becomes subject to a different privacy policy
  

4. International data transfers

Vibrant Sellers Pty Ltd is based in Australia. Because we primarily serve customers in the United States and use cloud-based service providers, your personal information is routinely transferred to and processed in countries outside Australia, including:

• United States - Stripe, Shopify, Google, Meta, Zendesk, and shipping partners operate or store data here
  
  
• European Union - certain Shopify and Google infrastructure is located in the EU

We take steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. This includes entering into data processing agreements with our service providers. Where equivalent protection cannot be confirmed, we will notify you accordingly as required by APP 8.

By using lamindy.com, you acknowledge that your information may be transferred and processed internationally as described above.

5. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

• Order history and transaction records - 7 years (Australian tax compliance obligations)
• Active account information - retained while your account is open, plus 2 years after closure
• Customer support records - 3 years
• Website server logs - 90 days
• Marketing consent records - retained for the duration of your subscription plus a reasonable period to demonstrate compliance

Once data is no longer required, we securely delete or de-identify it.

6. Cookies and tracking technologies

We use cookies and similar technologies on lamindy.com. These fall into four categories:

• Essential cookies - necessary for the website to function (e.g. shopping cart, login sessions). These do not require your consent.
  
  
• Analytics cookies - help us understand how visitors use the site (e.g. Google Analytics). We only set these with your consent.
  
  
• Marketing cookies - used for retargeting advertisements via Meta Pixel and Google (e.g. showing you ads on Instagram after visiting our site). We only set these with your consent.
  
  
• Preference cookies - remember your settings (e.g. language, currency). We only set these with your consent.
  
  
• When you first visit lamindy.com, a cookie consent banner will ask for your preferences. You can update your choices at any time via the "Cookie Settings" link in our website footer. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.
  
  

7. Your privacy rights

Regardless of your location, you may contact us at hello@lamindy.com to:

• Access a copy of the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Request a portable copy of your data
• Restrict how we process your data
• Opt out of marketing communications at any time

Additional rights by region

Australia (Privacy Act 1988 / APPs)

You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your personal information. We ask that you contact us first so we can attempt to resolve the matter.

United States - California, Virginia, Colorado, Connecticut, and Utah residents

You have the right to opt out of the "sharing" of your personal information for cross-context behavioural advertising (such as ad retargeting via Meta Pixel and Google). You can exercise this right by clicking the "Your Privacy Choices" link in the footer of our website, or by emailing us at hello@lamindy.com.

You will not be discriminated against for exercising any of your privacy rights.

European Union (GDPR)

We process the personal data of EU residents only where we have a valid legal basis: your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests (where not overridden by your rights). You have the right to object to processing based on legitimate interests, and to lodge a complaint with your national Data Protection Authority.

As a non-EU business processing EU resident data, we are in the process of appointing an EU representative as required by GDPR Article 27. We will update this policy once an appointment is confirmed. In the meantime, EU residents may direct privacy enquiries to hello@lamindy.com.

Canada (PIPEDA)

We comply with PIPEDA requirements regarding consent, access rights, and secure management of personal information. Personal data is not shared internationally without appropriate contractual safeguards.

How to submit a request

Email hello@lamindy.com with the subject line "Privacy Rights Request". Please include your account email address and full name so we can verify your identity. We will respond within 45 days as required by applicable law (or within a shorter period where required by your jurisdiction).

8. Security

We implement reasonable technical and organisational measures to protect your personal information, including:

• HTTPS/SSL encryption for all data in transit
• PCI-DSS compliant payment processing via Stripe (we never store full card numbers, CVV codes, or bank account details)
• Restricted staff access to personal data on a need-to-know basis
• Hashed password storage
• Firewall and security infrastructure provided by Shopify and AWS

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised access to your account, please notify us immediately at hello@lamindy.com.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant regulatory authorities (including the OAIC under the Notifiable Data Breaches scheme) as soon as practicable and as required by applicable law.

9. Sensitive information

We do not knowingly collect sensitive information as defined under the Privacy Act 1988 (Cth), including health information, racial or ethnic origin, religious beliefs, or biometric data. If our product range changes in a way that involves sensitive information, we will seek your explicit consent before collecting it.

10. Third-party links and services

Our website may contain links to external websites and social media platforms (such as Pinterest, TikTok, and Instagram). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised.

For material changes - such as new data uses, new third-party sharing arrangements, or significant changes to your rights - we will notify you by email at least 30 days before the changes take effect. Continued use of lamindy.com after changes take effect constitutes your acceptance of the revised policy.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Vibrant Sellers Pty Ltd (trading as Lamindy)

ABN: 47 374 489 747

Email: hello@lamindy.com

Website: www.lamindy.com

Brisbane, Queensland, Australia

For unresolved complaints, Australian residents may contact the OAIC at www.oaic.gov.au. US residents may also contact their relevant State Attorney General's office. EU residents may contact their national Data Protection Authority.